whats progress

Its getting hard to avoid corporations. Each time corporations merge or get bought out- the customer has a smaller voice, fewer people have jobs etc. The US is homogenized- but hey I'm sure this isnt anything new to people. I miss when traveling to a different state meant getting different stuff- or there was something unique about it. Even simple stuff like hearing different music. And though i do notice a slight difference between hyphy ass 106 KMEL and Lean wit it V103, there isnt that much of a difference. There are so many developments in Atlanta- they all look the same. I like the older houses in Atlanta with the triangle attics and big porches. I like the big trees and lush lawns that spill over into the street and force me to walk in the street. i like the old Marta sign posts that even bus drivers dont know where they are. When I was younger and took a trip to Atlanta, I took a picture of them because they looked like miniature Washington monuments. I dont even pretend like i'm from Atlanta, according to the census, something like half the people in Atlanta aren't from here. Atlanta natives are a hard find at times. If i were from here- i would be pissed..


I digress...

AT&T is trying to- or about to about out BellSouth- i'm not really excited. They say a few thousand jobs will be lost. This shit happens everywhere. I could go on this isnt any new insight.

Recently we've had some problems with the Digital cable. Half the channels were blocked off. Actually they're still not working and its 2 days later. I have called comcast twice and the first time i was put on hold for 23 minutes- only to get hung up on. I called back and got a recorded message that said- were experiencing difficulties and then the phone just hung up. So then i called back and instead of saying i needed assistance, i pushed 2 for 'If you are interested in starting service' I was immediately connected, only to give my piece of mind to an operator who problably hads little to do with the problem. you cant even complain to comcast? what kind of business shit is that? Well i already know the answer to it.

Yesterday I recieved a new cell phone in the mail. Unfortunately it was the wrong phone. so i called Tmobile and after i selected 1 for English- I was immediately connected to a service person. Have you ever called somewhere expecting a machine and someone picks up? Its so rare i didnt even know what to say. I told him the problem- he looked up and ADMITTED they had sent the wrong phone. He APOLOGIZED(it was sincere) and credited my account and put a new one in the mail. He also suggested some new phones that might be cheaper.
????

I was so shocked. The whole transaction took less than 5 minutes. It was beautiful.
So this is my list of companies that i deal with and how there service compares with customer service. This is subject to change the next time i have to call them. this is strictly based on callnig them- not their services

Excellent Customer Service
Southwest Airlines
T-Mobile
Sushi Ave, Figo Pasta Decatur and

Decent
Scana Energy- not always nice but they usually work shit out
Salvation Army-They would get a better grade if they didnt talk so much.

Bearable
Bank of america- (the operators are fake nice but usually im mad because b of A fucked up my account and they dont fix it)
Rent-a-center - i called them to pick up the speakers after the party and he kept asking how i looked and how he is looking for a girlfriend

Needs to be shot at
COMCAST
DELTA
SPRINT- I hate when people, who are clearly not in the US call and say their name is Jack Brown and can barely pronounce it. i dont mind accents- i do mind liars.

Here are my tips- theres a website that has all the phone keystrokes to get you to a human. find it.

When dining- dine with white people(or moya because everybody seems to love her), bring a journal and pretend youre taking notes or a camera so you look like a food critic.

Complain youre ass off. Remember PUSH (Pray until something happens) The same applies here.